Privacy Policy

Effective Date: 25/11/2024

1. Introduction

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us while using our website.

2. Information We Collect

We may collect the following personal information:

  • Your name, contact details, and delivery address.
  • Payment information (processed securely via third-party payment processors).
  • Details of your orders and preferences to improve our services.
  • Other information you voluntarily provide through forms or inquiries.

3. Purpose of Collection

We collect your information to:

  • Process and deliver your orders.
  • Respond to your inquiries and provide customer support.
  • Send updates related to your orders or promotions (with your consent).
  • Comply with legal obligations and improve your user experience.

4. How We Protect Your Information

Your personal information is stored securely and only accessed by authorized personnel. We implement technical and organizational measures to safeguard your data against unauthorized access, theft, or loss.

5. Sharing of Information

We will never sell or share your personal information with third parties, except in the following cases:

  • With service providers (e.g., delivery services, payment processors) strictly to fulfill your order.
  • If required by law or a legal process.

6. Your Rights

Under the POPI Act, you have the right to:

  • Request access to your personal information.
  • Correct or update your information.
  • Request the deletion of your information, subject to legal requirements.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@aafood.co.za

7. Cookies and Tracking

Our website may use cookies to enhance your experience. You can adjust your browser settings to block cookies, but this may impact certain functionalities of the website.

8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, and significant changes will be communicated to users.

9. Contact Information

For any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

By using our website, you agree to the terms outlined in this Privacy Policy.